MS-102 – Microsoft 365 Administrator

Implement and manage a Microsoft 365 tenant

Create a Microsoft 365 tenant
Implement & Manage domains
Configure organizational settings, including security, privacy, and profile
Identify and respond to service health issues
Configure notifications in service health
Monitor adoption and usage

Manager Users and Groups

Manage Roles in Microsoft 365

Implement and manage identity synchronization with Azure AD

Implement and manage authentication

Implement and manage secure access

Manage security reports and alerts by using the Microsoft 365 Defender portal

Implement and manage email and collaboration protection by using Microsoft Defender for Office 365

Implement and manage endpoint protection by using Microsoft Defender for Endpoint

Implement Microsoft Purview information protection and data lifecycle management

Implement Microsoft Purview data loss prevention (DLP)

Course Content

Implement and manage a Microsoft 365 tenant

Create a Microsoft 365 tenant

Implement & Manage domains

Configure organizational settings, including security, privacy, and profile

Identify and respond to service health issues

Configure notifications in service health

Monitor adoption and usage

Manager Users and Groups

Create and manage users

Create and manage guest users

Create and manage contacts

Create and manage groups, including Microsoft 365 groups

Manage and monitor Microsoft 365 license allocations

Perform bulk user management, including PowerShell

Manage Roles in Microsoft 365

Manage roles in Microsoft 365 and Azure AD

Manage role groups for Microsoft Defender, Microsoft Purview, and Microsoft 365 workloads

Manage delegation by using administrative units

Implement privileged identity management for Azure AD roles

Implement and manage identity synchronization with Azure AD

Prepare for identity synchronization by using IdFix

Implement and manage directory synchronization by using Azure AD Connect cloud sync

Implement and manage directory synchronization by using Azure AD Connect

Monitor synchronization by using Azure AD Connect Health

Troubleshoot synchronization, including Azure AD Connect and Azure AD Connect cloud sync

Implement and manage authentication

Implement and manage authentication methods, including Windows Hello for Business, passwordless, tokens, and the Microsoft Authenticator app

Implement and manage self-service password reset (SSPR)

Implement and manage Azure AD Password Protection

Implement and manage multi-factor authentication (MFA)

Investigate and resolve authentication issues

Implement and manage secure access

Plan for identity protection

Implement and manage Azure AD Identity Protection

Plan Conditional Access policies

Implement and manage Conditional Access policies

Manage security reports and alerts by using the Microsoft 365 Defender portal

Review and take actions to improve the Microsoft Secure Score in the Microsoft 365 Defender portal

Review and respond to security incidents and alerts in Microsoft 365 Defender

Review and respond to issues identified in security and compliance reports in Microsoft 365 Defender

Review and respond to threats identified in threat analytics

Implement and manage email and collaboration protection by using Microsoft Defender for Office 365

Implement policies and rules in Defender for Office 365

Review and respond to threats identified in Defender for Office 365, including threats and investigations

Create and run campaigns, such as attack simulation

Unblock users

Implement and manage endpoint protection by using Microsoft Defender for Endpoint

Onboard devices to Defender for Endpoint

Configure Defender for Endpoint settings

Review and respond to endpoint vulnerabilities

Review and respond to risks identified in the Microsoft Defender Vulnerability Management dashboard

Implement Microsoft Purview information protection and data lifecycle management

Implement and manage sensitive info types by using keywords, keyword lists, or regular expressions

Implement retention labels, retention label policies, and retention policies

Implement sensitivity labels and sensitivity label policies

Implement Microsoft Purview data loss prevention (DLP)

Implement DLP for workloads

Implement Endpoint DLP

Review and respond to DLP alerts, events, and reports

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